Shipping & Delivery Policy
Transparent terms regarding order processing, handling times, shipping rates, carriers, and delivery estimates.
1. Shipping Origin & Coverage
All in-stock orders are fulfilled and dispatched directly from our operations facility located at 642 Thompson Ln, Nashville, TN 37211, USA. We currently ship to physical street addresses across the contiguous United States (48 states).
2. Order Processing & Handling Time
- Standard Handling Time: 1 to 2 business days (Monday through Friday, excluding federal US holidays).
- Order Cutoff Time: 2:00 PM Central Standard Time (CST). Orders placed after 2:00 PM CST begin processing on the following business day.
- Weekend orders (placed Saturday or Sunday) are processed starting Monday morning.
3. Shipping Rates & Delivery Options
| Shipping Method | Estimated Transit Time | Shipping Cost |
|---|---|---|
| Standard US Ground | 3 to 5 business days | $9.95 (FREE on orders $99.00 and above) |
| Expedited 2-Day Air | 2 business days | $24.95 flat rate |
4. Tracking Your Order
Once your order has been packed and handed over to the carrier (UPS, FedEx, or USPS), an automated shipping confirmation email containing your tracking number is generated. You can use this tracking number to monitor real-time transit updates directly on the carrier’s website or via your Electronic Express account dashboard.
5. Damaged or Lost Shipments
If an item arrives damaged in transit or if your tracking status shows delivered but the package cannot be located, please contact our customer support desk within 48 hours of the delivery timestamp by calling +1 615-234-9955 or submitting our Contact Form. We will file a carrier tracer immediately and arrange a replacement or full refund.