Frequently Asked Questions
Common questions regarding ordering, shipping, automotive diagnostic tools, and returns.
Ordering & Shipping
Where do orders ship from?
All orders are packed and dispatched directly from our operations facility in Nashville, Tennessee (642 Thompson Ln, Nashville, TN 37211).
How fast will my order ship?
In-stock orders are processed and handed to carriers within 1 to 2 business days (Mon–Fri).
What are your shipping rates?
Standard US Ground shipping is $9.95 flat rate, or FREE on orders of $99.00 and above. Expedited 2-Day Air is available for $24.95.
Products & Compatibility
Are your Thinkcar and Wagan products authentic?
Yes, 100% of our products are brand new, genuine, and factory-sealed from the original manufacturers.
How can I verify vehicle compatibility?
You can review the specific protocols supported in the product technical specifications table on each product page, or call our customer support desk at +1 615-234-9955.
Returns & Customer Support
What is your return policy?
We offer a straightforward 30-day return policy from the date of delivery for items in their original packaging and condition.
How do I contact customer service?
You can call us directly at +1 615-234-9955 Monday through Friday, 8:00 AM – 5:00 PM CST, or submit an inquiry on our Contact Us page.