30-Day Return & Refund Policy

1. 30-Day Return Window

You have 30 calendar days from the documented date of carrier delivery to request a return for any eligible product purchased on https://electronicexpress.store.

2. Return Eligibility & Product Condition

To qualify for a return and full refund:

• The item must be in new, unused condition in its original factory packaging.
• All original cables, connectors, power adapters, user manuals, and accessories must be included in the return package.
• The item must be free from physical alterations, scratches, or cosmetic damage.
• Non-Returnable Items: Activated digital software licenses, customized merchandise, or products damaged due to customer misuse.

3. Step-by-Step Return Procedure

1. Request an RMA: Call our support team at +1 615-234-9955 (Mon–Fri 8am–5pm CST) or submit an inquiry through our Contact Form with your order number.
2. Receive Return Instructions: Our support desk will issue a Return Merchandise Authorization (RMA) number and shipping instructions.
3. Package & Ship: Securely package the item with all original contents, write the RMA number clearly on the outer box, and ship to our Nashville facility:
   Electronic Express Returns Dept (RMA #[Your RMA])
   642 Thompson Ln
   Nashville, TN 37211, USA

4. Return Shipping Responsibility

• Damaged, Defective, or Incorrect Shipments: Electronic Express will provide a prepaid return shipping label at zero cost to you.
• Customer Preference / Remorse / Ordered Wrong Model: The customer is responsible for the actual return shipping postage. We do NOT charge any restocking fees.

5. Refund Processing & Timeframe

Once your return is delivered to our Nashville facility, our technical team inspects the hardware within 1 to 2 business days. Upon verification, your refund will be credited directly to your original method of payment within 3 to 5 business days.